Privacy Policy

Kaho is an AI-powered mental wellness tool built by Vernant Technologies Private Limited, a company incorporated under the laws of India. Kaho provides AI-powered emotional support through conversation, guided journaling, action plans, assessments, mindfulness exercises, and personalised insights.

Kaho deals with deeply personal conversations, and protecting that information is a core responsibility. Every technical and design decision in Kaho is made with privacy as a non-negotiable priority.

This Privacy Policy explains how information is collected, used, and protected when you use the Kaho application. By using Kaho, you agree to the practices described in this policy.

How Do We Ensure Privacy

• Privacy by Design: Your identified conversation data is never exposed to human reviewers. Any analysis for service improvement is performed only on fully anonymized datasets with all personal identifiers removed.
• Encryption: All conversations and sensitive data are encrypted both in transit (when being sent between your device and our servers) and at rest (when stored in our database), ensuring they remain protected at every stage.
• Anonymized Data: Any anonymized data may be used to improve the quality of Kaho and for training purposes. All personally identifiable information (PII) is automatically detected and stripped out before any data is used for service improvement. Only de-identified, aggregate insights are used, and your individual identity is never part of that process.
• AI Processing: Your chat and voice messages are processed by third-party AI services like Anthropic, OpenAI, Sarvam etc. to power Kaho's responses. They never use your data to train their models.
• Voice Data: If you choose to interact with Kaho using voice, no audio recordings are ever stored. Voice input is processed entirely in real-time to serve your request, and the audio data is immediately discarded once the response is generated. Only the resulting text transcript may be retained as part of your conversation history, never the audio itself.
• App Lock & Biometrics: The optional app lock is verified entirely on your device by Android or iOS. Kaho never sees or stores your biometric data.
• Usage Analytics: We collect app usage events and crash reports to understand what’s working and fix problems.
• Security Practices: We maintain robust security controls including access restrictions, monitoring, and regular review of our security posture.

Payments & Purchases

Kaho offers optional paid plans. Payments are handled by a trusted third-party payment processor. Your card, UPI, or banking details are entered directly with the payment processor and are never stored on Kaho’s servers.

We keep only what is needed to run your plan: which plan you purchased, the amount, the date, and a transaction reference. This lets us activate your plan, show you your purchase history, and help you if a payment ever goes wrong.

Advertising Measurement

If you installed Kaho after seeing one of our advertisements, we share a small amount of technical information with our measurement partner and the advertising platform so we can understand which advertisements actually help people find Kaho.

Your Rights & Control

You are in control of your data. You have the right to:

To exercise any of these rights, please contact [email protected] or use the in-app account deletion feature.

Disclaimers

Your data is retained only for as long as your account remains active. Upon account deletion, all personal data is permanently removed.

• Everything you share with Kaho is encrypted before it's stored. Any data used to improve Kaho is completely anonymized with all personal details removed.
• Kaho is a self-help AI for emotional support and building resilience. It's not a licensed therapist and won't offer diagnosis, treatment plans, or clinical advice.
• Kaho isn't equipped for emergencies. Safety resources are always available in your profile, and if Kaho senses you might be in immediate danger, it will guide you there.
• Kaho is designed for users who are 18 years of age or older.

Changes to This Policy

We may revise this Privacy Policy as Kaho continues to develop. Any updates will be reflected on this page with a revised date. We encourage you to check back periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or data practices: