Contact & Support

We're here to help. Reach out to us anytime.

General Support

Having issues with Kaho or need help with something? Send us an email and we'll get back to you as soon as possible.

[email protected]

We aim to respond within 48 hours

Bug Reports

Found something that doesn't work right? Help us fix it by sending a bug report.

When reporting a bug, please include:

  • Your device model and operating system version
  • The Kaho app version (found in Profile > About Kaho)
  • A description of the issue and steps to reproduce it
  • Screenshots, if applicable

Send bug reports to [email protected] with the subject line "Bug Report".

Account & Data Deletion

We respect your right to control your personal data. You can request complete deletion of your account and all associated data at any time.

How to Request Deletion

Option 1: In-App

  1. Open Kaho and navigate to Profile
  2. Go to Account Details
  3. Tap "Delete Account"
  4. Confirm your decision

Option 2: Email

Send an email to [email protected] with the subject line "Account Deletion Request". Include the phone number or email associated with your account.

What Gets Deleted

Upon account deletion, all personal data associated with your account is permanently removed — including your profile, conversations, journal entries, mood logs, and any other data stored within Kaho.

What Cannot Be Deleted

Anonymized, de-identified data that has already been processed for service improvement cannot be deleted, as it can no longer be linked to your identity. This data contains no personally identifiable information.

Frequently Asked Questions

Is Kaho a replacement for therapy?

No. Kaho is an AI companion for emotional support and self-reflection. It is not a substitute for professional mental health care. If you need professional help, please consult a licensed therapist or counselor.

Is my data shared with anyone?

No. We do not sell or share your personal data with any third party. Your conversations are encrypted and private. See our Privacy Policy for full details.

What should I do in a crisis?

Kaho is not designed for crisis intervention. If you are in immediate danger, please contact local emergency services (112 in India) or reach out to a crisis helpline such as iCall (9152987821) or Vandrevala Foundation (1860-2662-345).